Individual and Community Support

Call 1300 370 255 for free and independent financial advice

Open 9:00am - 6:00pm Monday - Friday

This site has been put together to provide a first stop for Queenslanders who are in financial trouble and may be looking for a way to get some help.

What we do

We can help you deal confidently with creditors by providing you with information about your rights. We do this by:

• Working with you to set up an individual money management program.
• Empowering you with information to make your own decisions.
• Keeping your information in strict confidence.
• Not charging any fees.
• Operating without conflict of interest because we don’t collect commissions or remunerations from any financial service or businesses.

Financial counsellors can assist you in more complex situations, we can refer you to a financial counsellor in your area for a free face-to-face consultation. With your authority, financial counsellors can help you make financial arrangements and may advocate on your behalf.

How we do it

Lifeline Financial First Aid Counsellors are available free to the public as a first point of call to address immediate financial concerns that place undue stress and anxiety on individuals and families.

Calling the Financial First Aid line may alleviate the need of a face to face consultation as our counsellors offer immediate advice over the phone.
We provide a high level consistent service to resource the community with information about rights and responsibilities in relation to credit and debt issues and make referrals to the correct areas.

Our team of counsellors are committed to each caller, providing necessary information to empower you to make the appropriate choices in response to your unique situation.